Lumen docs

Self-serve setup for Shopify merchants.

Add a tracking page, a tracking form or the AI chat assistant, test it with a real order, handle tickets, and fix common issues without waiting on support.

Start setup Fix an issue

Choose form, chat or both

Pick how shoppers track orders on your store.

Test with a real order

Check verification, shipments, chat answers and tickets.

Handle tickets

See what needs your team and get alerts on new tickets.

Need help after trying the docs? Contact support