Troubleshooting
Fix common problems with Lumen.
Find the problem below.
Storefront issues
Chat bubble, tracking form or tracking page not showing.
Order lookup issues
Order not found, verification failed, missing tracking.
Ticket and email issues
Tickets or alert emails not arriving.
Still need help?
Contact us. Please include:
- your store's
.myshopify.comaddress, - what happened and what you expected,
- the order number or ticket number, if any (not the shopper's email),
- a screenshot or short screen recording,
- whether it happens on the storefront, the Lumen admin or the Theme Editor,
- roughly when it happened.