Analytics
CSV export
Export conversations and tickets as CSV files. Pro and above.
CSV export is available on Pro, Pro+ and Scale.
Export conversations
- Go to Apps → Lumen → Analytics and open the Report tab.
- Choose the date range, and optionally a sentiment or status filter.
- Click the export button next to the search box.
The file is named like lumen-analytics-your-store-2026-10-16.csv.
Export tickets
- Go to Apps → Lumen → Tickets.
- Filter the list if you want: status, type, sentiment or search.
- Click the export button next to the filters.
The export includes the tickets that match your filters.
Keep data longer than the retention period
Lumen deletes conversations after 90 days on Free and 180 days on paid plans. If you need records for longer, export them regularly.
Exports can include order numbers and conversation text. Transcripts are stored with emails, card numbers and phone numbers masked, but treat the files as customer data and store them according to your privacy policy.
Use the files with other tools
CSV files open in Google Sheets, Excel and Numbers, and import into most reporting and help desk tools.