Tracking form block
Add the Lumen Order Tracking block to any page and style it.
The Lumen Order Tracking block puts a tracking form on any page of your theme. Use it when you want your own page design. If you don't, the ready-made tracking page needs no setup.
The form works in the Chat assistant and tracking form and Tracking form only modes.
Recommended: a "Track your order" page
Give the form its own page and page template, so it doesn't appear on every page.
- In Shopify, go to Online Store → Pages and click Add page.
- Name it, for example, "Track your order". Leave the content empty and click Save.
- Go to Online Store → Themes → Customize.
- Open the page selector at the top and choose Pages → Create template. Name it, for example, "track-order".
- In the new template, click Add section or Add block, open the Apps tab and choose Lumen Order Tracking.
- Click Save.
- Go back to your page in Online Store → Pages, set Theme template to the new template, and click Save.
- Add the page to your menu.
The Add tracking form to a page button on the Lumen dashboard opens the Theme Editor for you.
If you add the block to the default page template, it appears on every page that uses that template, such as About or Contact.
You can also add the block to an existing page, such as your FAQ or contact page.
Block settings
Select the block in the Theme Editor to change it.
Text
| Setting | Default |
|---|---|
| Heading | Track your order |
| Description | Enter your order number and the email you used at checkout. |
| Order number label | Order number |
| Allow lookup by tracking number | On |
| Tracking number label | Tracking number. Use your shoppers' term if it's different, such as "AWB number". |
| Button label | Track order |
| Show "Still need help?" after tracking | Off. When on, shoppers can send a request from the result card, and each request opens a ticket in Tickets |
Text left at its default is shown in the shopper's language (English, Spanish, French or German). Text you change is shown as you typed it, in every language. Leave the heading or description empty to hide it.
Colors
Button and progress color, button text color, background, text and border.
Layout
Corner radius, maximum width, and top and bottom padding.
What shoppers see
The form shows the same result as the tracking page: status, progress steps, every shipment and carrier links. Then they can choose Track another order, Ask about this order when the chat is on, and Still need help? when you've turned it on.
Lookups from the block show up in Conversations with the channel Tracking form.